FAQ
Orders
How long will it take to process my order?
Orders are typically processed within 1–3 business days. Once your order has been shipped, you'll receive a confirmation email with tracking information.
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible.
Shipping
Do you ship internationally?
Yes! STBL ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How long does shipping take?
Estimated delivery times are:
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Australia: 2–7 business days
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New Zealand: 5–10 business days
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International: 7–21 business days
Please note that delivery times may vary during busy periods or due to customs processing.
How can I track my order?
Once your order has been dispatched, you'll receive a tracking number via email so you can follow your parcel's journey.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unworn, in their original packaging, and in their original condition.
Do you offer exchanges?
No.
What if my item arrives damaged?
If your order arrives damaged or faulty, please contact us within 7 days of receiving it and include photos of the item. We'll work quickly to resolve the issue.
Products & Care
What materials do you use?
Our pieces are crafted using carefully selected, high-quality materials such as 935 silver and gold. Material details are listed on each product page.
Will my jewellery tarnish?
Like all jewellery, proper care will help preserve its appearance. We recommend avoiding contact with water, perfumes, lotions, and harsh chemicals, and storing your jewellery in a dry place when not in use.
Is your jewellery waterproof?
We recommend removing your jewellery before swimming, showering, exercising, or sleeping to maximise its lifespan, however can withstand water.
How do I clean my jewellery?
Use a soft polishing cloth to gently clean your jewellery. Avoid abrasive cleaners or harsh chemicals. Ultrasonic cleaning is highly recommended however.
Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods available at checkout.
Is my payment secure?
Yes. All transactions are processed through secure, encrypted payment gateways to keep your information safe.
Gift Orders
Do you offer gift packaging?
Many of our pieces come beautifully packaged and are ready for gifting.
Can I send an order directly as a gift?
Absolutely! Simply enter the recipient's shipping address during checkout.
Contact Us
I have another question.
We're always happy to help.
Email us at: stblcojewelry@gmail.com
We'll get back to you as soon as possible, typically within 1–2 business days.
Thank you for choosing STBL.
We appreciate your support and can't wait for you to enjoy our product.